Frequently asked questions

  Orders

When will my order be processed?
Orders are usually processed within 1–2 business days.
Can I change or cancel my order?
If your order has not been shipped yet, we may be able to help. 
Please contact us as soon as possible.



 
 

Shipping & delivery

Where do you ship?
We currently ship within Cyprus.

How long does delivery take?

Delivery usually takes 2–4 business days after your order has been processed.

How will my order be delivered?
We use ACS courier services.

By default, parcels are delivered to the ACS pickup point closest to your address.

If you would prefer a different pickup location or home delivery, please contact us after placing your order.

Will I receive tracking information?
Yes, you will receive a shipping confirmation email with tracking details (if available).